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Job Summary: Nantahala Physical Therapy, a busy, outpatient physical therapy clinic in Franklin, North Carolina, that is privately owned, is seeking an office manager, preferably one that can also handle the billing duties. The office manager/billing specialist is responsible for day-to-day front office operations and billing collections.
Primary Job Duties:
- Assure clinic is open and appropriately staffed during regularly scheduled hours.
- Select, train, supervise, and monitor quality and production levels of administrative staff.
- Develop monthly front office staff schedule.
- Maintain/work all patient accounts from initial visit until account has zero balance.
- Initiate phone contacts/other correspondence on accounts as needed for collections.
- Ensure positive public relations when dealing with patients, referral sources, payors, and colleagues.
- Report problems or difficulties involving patient accounts to clinic owner. Reporting of problems should be in writing and should include suggested solutions.
- Prepare deposit or post payments/adjustments to accounts on a daily basis.
- Assure cash drawer is balanced. Prepare bi-weekly bank deposits.
- Assure administrative staff is adequately trained and equipped to perform their jobs.
- Communicate and ensure compliance with company policies and procedures.
- Address performance and disciplinary issues with administrative staff.
- Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
- Monitor supply inventories and order all supplies.
- Interact with patients and caregivers, review patient feedback, and address customer service issues. Ensure patient wait times are meeting goals.
- Inspect and maintain records on facilities and equipment.
- Oversee scheduling patients for new and follow-up visits.
- Coordinate and maintain contact with referring physicians to ensure satisfaction with how their patients are being treated.
- Report on weekly, and monthly patient volume/cancellations to clinic owner.
- Create reports in Excel to allow management to measure financial performance of clinic.
- Create reports in Turbo PT to measure certain key performance indicators.
- Coordinate facility and equipment maintenance and other vendor services.
- Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.
The ideal candidate will also be one willing or trained to do the following:
- Responsible for billing and collecting on all accounts and to obtain accurate reimbursement in a timely manner for all charges generated from patient treatment, as permissible by contract or law, using Turbo PT software.
Job qualifications:
- Undergraduate degree or equivalent and 3-5 years management experience.
- Preferred candidate would have one or more years in billing and/or collections in a hospital or physician practice setting (particularly experience using Turbo PT)
- Understand and be competent to perform the front desk registration and how to obtain insurance authorizations for physical therapy.
- Complete training in HIPAA, CPR and emergency procedures, and other clinical/administrative issues.
- Proficient to use and train others in common PC applications including Internet, Email, and Microsoft Office.
- Superior customer service skills to handle escalated issues.
- Ability to supervise, train, and evaluate new and current staff in a professional, efficient yet kind manner.
Email cover letter, resume and salary expectations to Molly Phillips at molly@nantahalapt.com with the subject line “Office Manager position” by Friday, May 21, 2021.